Lulugift Store
admin@lulugift.com
lulugift Policies and Service
Lulugift Store is the official on-line
store for merchandise in Asia. Lulugift.com ships to the Worldwide. Our
goal is your satisfaction, and we hope to make your shopping experience as easy
as possible. Here are some information that may help:
Your Order
Orders of in-stock merchandise ship from
our Kuala Lumpur, MY warehouse from receipt of your order. We will notify you by
email of any anticipated delays. Orders shipping to US military bases, Alaska,
Hawaii, Puerto Rico and Canada usually take longer. You may email us questions
about your order at any time. Send your email to
admin@lulugift.com. Our customer
service representatives are available Monday - Friday 8:30am to 8:00pm Pacific
Time and respond to email during those hours.
Delivery
In most cases, an order ships from our
warehouse the business day after it is received. Orders to the 48 contiguous
states ship via Register mail service. You may request Express mail delivery
service for an additional $30.00. Please note that Canadian import taxes are the
responsibility of the customer and are payable upon receipt of the order. All
International/Foreign orders are subject to local taxes payable upon receipt of
order and are the responsibility of the recipient. Please see the table below
for our standard shipping charges.
Malaysia Delivery Standard
Delivery standard is based on the exchange of
parcels from the delivery destination to the intended ones.
|
Areas
|
Delivery Standard
|
|
Intra-urban |
D + 2
|
|
Inter-urban(same States) |
D + 3
|
|
Inter-urban(different States) |
D + 4
|
|
Urban
to non-urban |
D + 4
|
|
Non-urban to non-urban |
D + 5
|
|
Peninsular Malaysia to East Malaysia |
D + 7
|
Definition:
-
D:
Posting day
-
D + 2:
two working days after posting
International Delivery
Standard (Air Mail) ( USD 1 / per item )
-
All transit times are subject to Customs
Clearance, transport conditions(e.g. boat traffic in certain areas) and volume
of mail traffic.
- All transit times
given are in accordance with the international standard concluded by the
International Bureau of the Universal Postal Union.
|
Country of Destination
(A to F)
|
Transit Time
(Working days)
|
Country of Destination
(G to Z)
|
Transit Time
(Working days)
|
|
Afghanistan |
7
|
Gabon |
11
|
|
Algeria |
9
|
Georgia |
7
|
|
Angola |
12
|
Germany |
11
|
|
Argentina |
12
|
Ghana |
10
|
|
Armenia |
8
|
Great Britain |
10
|
|
Australia |
10
|
Gibraltar |
9
|
|
Austria |
10
|
Greece |
13
|
|
Azerbaijan |
9
|
Guatemala |
11
|
|
Bahamas |
11
|
Guinea-Bissau |
6
|
|
Bahrain |
8
|
Guyana |
8
|
|
Bangladesh |
14
|
Haiti |
10
|
|
Barbados |
8
|
Hong Kong |
7
|
|
Belarus |
10
|
Hungary |
10
|
|
Belgium |
10
|
Iceland |
10
|
|
Benin |
12
|
India |
16
|
|
Bhutan |
15
|
Indonesia |
14
- 30 |
|
Bolivia |
11
|
Iran |
12
|
|
Bosnia and Herzegovina |
11
|
Ireland |
9
|
|
Botswana |
9
|
Italy |
12
|
|
Brazil |
17
|
Jamaica |
11
|
|
Brunei |
12
|
Japan |
11
|
|
Bulgaria |
10
|
Jordan |
11
|
|
Burkina Faso |
11
|
Kazakhstan |
12
|
|
Burundi |
9
|
Kenya |
11
|
|
Cambodia |
15
|
Korea |
12
|
|
Cameroon |
10
|
Kuwait |
8
|
|
Canada |
22
|
Kyrgyzstan |
10
|
|
Central African Republic |
14
|
Laos |
11
|
|
Chad |
20
|
Latvia |
10
|
|
Chile |
13
|
Luxembourg |
9
|
|
China |
13
|
Morocco |
9
|
|
Colombia |
13
|
Myanmar |
9
|
|
Comoros |
11
|
Netherlands |
8
|
|
Croatia |
8
|
New Zealand |
10
|
|
Cuba |
15
|
Panama |
13
|
|
Cyprus |
10
|
Philippines |
15
|
|
CzehRepublic
|
9
|
Poland |
10
|
|
Democratic Rep. of Congo |
11
|
Russia |
10
|
|
Denmark |
10
|
Singapore |
7
|
|
Dominica |
8
|
Sri Lanka |
8
|
|
Ecuador |
10
|
Sweden |
9
|
|
Egypt |
10
|
Switzerland |
9
|
|
El Salvador |
10
|
Thailand |
17
|
|
Ethiopia |
10
|
Tunisia |
10
|
|
Fiji |
11
|
Turkey |
8
|
|
Finland |
9
|
U.S.A
|
15
|
|
France |
10
|
Zambia |
10
|
Note: The
International Bureau of the Universal Postal Union does not ascertain any
international delivery standard for surface mail.
Domestic
Delivery Standard ( Free )
-
Delivery standard of next working day is
applicable only for areas covered by shipping centres. For other areas, the
delivery standard is within 2 to 3 days.
|
Areas Covered by NEXT DAY DELIVERY |
|
Areas
|
Postcode Range
|
|
Kangar |
01000 - 01999 |
|
Alor Star |
05000 - 05999 |
|
Kulim |
09000 - 09050 |
|
Sungai Petani |
08000 - 08009 |
|
Langkawi |
07000 - 07009 |
|
Penang |
10000 - 11999 |
|
Butterworth |
12000 - 13000 |
|
Bukit Mertajam |
14000 - 14099 |
|
Ipoh |
30000 - 30999 |
|
Taiping |
34000 - 34009 |
|
Kuala Lumpur |
50000 - 60000
68000 - 68100 |
|
Petaling Jaya |
46000 - 46999
47300 - 47499
47800 |
|
Kajang |
43000 - 43009 |
|
Klang |
41000 - 41400 |
|
Shah Alam |
40000 - 40999
47500 |
|
Melaka |
75000 - 75999 |
|
Seremban |
70000 - 70999 |
|
Nilai |
71800 - 71809 |
|
Johor Bharu |
80000 - 80999 |
|
Kluang |
86000 |
|
Batu Pahat |
83000 |
|
Muar |
84000 |
|
Pasir Gudang |
81700 |
|
Kuantan |
25000 - 25999 |
|
Kuala Terengganu |
20000 - 20999 |
|
Kota Bharu |
15000 - 15999 |
|
Kota Kinabalu |
88000 - 88999 |
|
Sandakan |
90000 |
|
Tawau |
91000 |
|
Labuan |
87000 |
|
Kuching |
93000 - 93999 |
|
Sibu |
96000 |
|
Miri |
98000 - 98100 |
|
Bintulu |
97000 |
|
Sarikei |
96100 |
International (EMS)
Delivery Standard
( USD 15 / per 500 gram )
-
All transit times are subject to Customs Clearance.
|
Country of Destination
(A to L) |
Transit Time
(Working days) |
Country of Destination
(M to Z) |
Transit Time
(Working days) |
|
Argentina |
3
- 4 |
Macau |
2-3 |
|
Australia |
2
- 4 |
Maldives |
3
|
|
Austria |
3
- 4 |
Mexico |
3
|
|
Bahrain |
3
- 5 |
Netherlands |
3
|
|
Bangladesh |
3
- 5 |
New Zealand |
3
|
|
Belgium |
3
- 4 |
Nigeria |
3
- 5 |
|
Brazil |
3-
5 |
Norway |
3
- 4 |
|
Brunei |
2
- 3 |
P.N. Guinea |
3
- 4 |
|
Cambodia |
2
- 3 |
Pakistan |
3
- 4 |
|
Canada |
3
|
Philippines |
2
- 3 |
|
China |
2
- 3 |
Portugal |
3
- 4 |
|
Denmark |
3
|
Qatar |
3
- 4 |
|
Egypt |
3
- 4 |
Russia |
4
|
|
Finland |
3
- 4 |
Saudi Arabia |
3
- 4 |
|
France |
3
|
Singapore |
2
|
|
Germany |
3
|
South Africa |
3
- 5 |
|
Greece |
3
- 4 |
South Korea |
3
|
|
Hong Kong |
2
- 3 |
Spain |
3
- 5 |
|
Iceland |
3
- 4 |
Sri Lanka |
3
- 4 |
|
India |
3
- 4 |
Sweden |
3
|
|
Indonesia |
2
- 3 |
Switzerland |
3
|
|
Iran |
3
- 4 |
Taiwan |
3
- 4 |
|
Ireland |
2
- 3 |
Thailand |
3
- 4 |
|
Italy |
3
- 4 |
Tunisia |
3
- 4 |
|
Japan |
2
- 3 |
Turkey |
3
- 4 |
|
Jordan |
3
- 4 |
U.A.E |
3
- 4 |
|
Kenya |
4
- 5 |
U.
Kingdom |
2
- 3 |
|
Kuwait |
3
- 4 |
U.S.A |
3
- 5 |
|
Laos |
2
- 3 |
Venezuela |
3
- 5 |
|
Liechtenstein |
3
- 4 |
Vietnam |
2
- 3 |
|
Luxembourg |
3
- 4 |
Rest of the World |
3
- 5 |
Returns
If you change your mind about your selection, you may return it to us. lulugift
will gladly accept returns of current products in original condition within 14
days of purchase for exchange or refund. Please note that we will not reimburse
shipping costs for returned items. Email us, and we will inform you where to
send back the item.
Be sure to include a copy of your packing slip. Please note that we do not
accept returns for discounted merchandise.
If your package is returned to Lulugift due to an incorrect or incomplete
shipping address, or because attempts for delivery were made and the recipient
was not available to sign for package, there will be a $6.00 reshipping fee that
will apply if you would like for the package to be reshipped. If you decide to
cancel an order once the package has been shipped back to Sanrio due to an
incorrect or incomplete shipping address, the you will be recredited for the
amount of the items only. Shipping and handling costs are nonrefundable.
Defective Items
If an item you receive is damaged or defective in any way, we will be glad to
replace it. Send an email to
admin@lulugift.com so we can coordinate returning your defective item and
delivering a replacement.
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